Q: When may I expect delivery after a sale is written?
A: We will attempt to contact you within 72 hours if your merchandise is in stock to arrange a date for delivery. If the merchandise you ordered is not in stock, we will call you after we receive the merchandise into our warehouse to schedule your delivery. Generally, deliveries are made within 2 weeks after receiving them into our warehouse for items being delivered on our regular delivery routes.

Q: What days do you deliver to my area?
A: The days of the week we deliver vary for each zip code area. In most local areas, we deliver every week. In more remote areas, we deliver every other week or every third week of the month. You may check with your designer at the time of your purchase for the days we deliver to your area. However, it is our delivery department that will schedule your actual delivery date.

Q: What time frames are available for a delivery?
A: We will arrange a 3-hour time window for your delivery. For example, a 3-hour time window can be between 8:00 a.m. and 11:00 a.m., 11:00 a.m. and 2:00 p.m., or 1:00 p.m. and 4:00 p.m. depending upon the delivery route. Our delivery department will give you the time window when your delivery is confirmed. We will try to accommodate your request for a special time frame. Our drivers also carry cell phones so that if requested we can give you a call ahead before your delivery.

Q: Does Greenbaum's make any evening or weekend deliveries?
A: All deliveries are scheduled for daytime hours in a three hour time frame Monday - Friday (between 8:00 AM and 6:00 PM). We currently do not deliver on weekends.

Q: When do I pay for delivery and/or complete order?
A: Our delivery department will contact you prior to delivery to confirm your delivery timeframe, delivery address, and balance due. You can pay the delivery drivers at the time of delivery or contact our store prior to delivery for processing any outstanding balance(s) on your order including the delivery charge.

Q: Is my furniture inspected before it is delivered?
A: Yes. Every piece of furniture is carefully inspected prior to delivery. Our delivery personnel will also inspect each piece of furniture prior to loading it on the truck for delivery to the customer.

Q: Is the furniture set up in my home?
A: Yes. Your new furniture will be set up in the room you request. Drivers are not permitted to move and/or handle stereo, television or any other electronic devices.

Q: Will the driver move my existing furniture?
A: The driver will assist you in moving your existing furniture to accommodate your delivery.

Q: Will drivers remove old furniture, especially bedding?
A: Our drivers will remove an old mattress and box spring if a customer buys a new set from Greenbaum's. This must be specified at time of purchase. Our drivers are not authorized to remove any other furniture.

Q: Will drivers make effort to "fit" furniture into house and/or room?
A: A reasonable effort will be made to fit the furniture into the house and/or room. It is advisable for customers to take all pertinent measurements to ensure that furniture will fit into the house and/or room before purchasing an item.

Q: Will drivers attach my own bed frame to my new headboard or footboard ?
A: Yes, our drivers will assemble your bed if it is compatible with the headboard or footboard.

Q: Will drivers wear protective "booties" when they deliver my furniture?
A: No. Due to the size and weight of most furniture, "booties" can interfere with the delivery causing slipping or tripping and possible serious injury to the driver while carrying your furniture. Drivers are required to wear protective footwear while delivering. 

Q: How will my new walls, floors and carpets be protected from damage?
A: Our drivers will "pad" your walls, floors and carpets where necessary with furniture blankets for protection.